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SHIPPING POLICY

Shipping Overview

At www.xsneakeremporiumsay.com, we prioritize efficient and reliable delivery for all your footwear needs. Our team processes orders with meticulous care, ensuring your sustainable fashion choices reach you in pristine condition. Whether you've selected casual slip-ons, performance-ready lace-ups, or elegant formal designs, our logistics network is optimized for speed and environmental responsibility. Orders are typically dispatched within 1-2 business days after payment confirmation, with packaging that balances protection and eco-conscious materials.

Shipping Timeframe

Processing times may vary slightly depending on seasonal demand and inventory availability. Most in-stock items ship within 48 hours, while made-to-order or specialty designs may require 3-5 business days for preparation. Transit durations are calculated from the date of dispatch: Domestic deliveries typically complete within 3-7 business days, while international shipments may take 10-20 business days depending on destination customs clearance. Note that weather events or carrier delays may occasionally extend these estimates.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. These tiered rates apply automatically at checkout based on your order subtotal. Expedited shipping options are available during checkout for time-sensitive deliveries, with pricing calculated in real-time based on package weight and destination.

Shipping Regions

We currently ship to most countries across North America, Europe, Asia-Pacific, and select Middle Eastern markets. Some remote locations and certain territories may have restricted access due to carrier limitations or trade regulations. During checkout, our system will automatically validate your address and indicate any delivery restrictions. For high-value orders to international destinations, we may require signature confirmation upon delivery for added security.

Order Tracking

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier information. This allows real-time monitoring through our partners' logistics networks. For consolidated shipments with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard. Should your tracking information not update for 5+ business days after dispatch, our customer service team can investigate the status.

Delayed or Lost Shipments

While we carefully select reliable shipping partners, occasional delays may occur due to factors beyond our control. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking information for updates. For unresolved issues, contact our support team at [email protected] with your order number and any relevant correspondence from the carrier. We'll promptly initiate trace procedures and, if necessary, arrange replacements or refunds per our delivery guarantee policy.

Customs & Import Duties

International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product category and declared value. We cannot predict or control these charges, nor can we legally underdeclare values. For frequently updated information on potential fees, we recommend consulting your national customs website before ordering. Some carriers may require payment of these fees before releasing your package.

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