You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is confirmed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders are typically processed within 3-5 business days, though it may take additional time for the funds to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Please note that certain items are non-returnable for hygiene reasons, including but not limited to: opened footwear, used accessories, or personalized products. Shipping costs for returns are the customer's responsibility unless the return is due to our error (e.g., wrong item shipped or defective product).
Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect your returned item. The refund amount will include the product purchase price, excluding original shipping charges (unless the return is due to our error).
Please be aware that your financial institution may require additional time to process and post the refund to your account after we have issued it. This typically ranges from 3-10 business days depending on your bank or credit card company.
For items purchased using promotional discounts or as part of a bundle, the refund amount will be adjusted to reflect the actual price paid after applying all discounts. Gift purchases will be refunded to the original payment method used for the order.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times vary. Some financial institutions may require additional time before posting the refund to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us immediately with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method.
For payments made via third-party services (such as PayPal), please check your account with the service provider before contacting us about missing refunds, as these transactions are processed independently.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: xsneakeremporiumsay Holdings
Address: Bulevardi Deshmoret e Kombit 124, Tirana 1010, Albania
Phone: +355 4 568 9127
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (CET), excluding public holidays. We strive to respond to all inquiries within 24-48 business hours.
